Genius Orc Entertainment

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#Registry Error (Installation Error)

Your account a Low-Integrity account on NT-Based operating systems like Windows7/8/10/11.

You should run installer with UAC(User Account Controller) prompt;

After installation error;

Step 1: Setup -> right click

Step 2: Run as admin

Step 3: Type your Windows Hello PIN (If you are on Low-Integrity Account (known as Standart User)) or click YES button.

[Error:::mNPC.Init()]:
If you experience the [Error:::mNPC.Init()] please go trough the steps im showing you in my video guide, just restoring the missing file is just a temporary solution the problem will mostlikely occur again if you don't set proper exclusions in WinDef.
Make sure to add the TS2.exe and TS2.launcher in the outbound and inbound rules after that go into your TS2 folder ("C:\GeniusOrc\TwelveSky2\PRESENTVERSION.DAT") change the .dat from 00040 to 00039 and restart the game, the launcher should update now and it will restore the missing file on its own.

Flickering mouse:
This problem mostly occurs on Laptops.

1. Click start
2. Type "Mouse" , select Mouse.
3. Go to "Pointer Options"
4. Under visibility, select Pointer Trails and put to short. (Drag bar all the way to the left)
5. Hit Apply and Ok

Catastrophic failure:
Occurs when downloading/redownloading the game due to damaged files or registry remnants.

I am not responsible for any loss or damage caused when deleting Temp files.

1. Open the "All Users" folder (For WinXP: "C:\Documents and Settings\All Users", For Vista/Win7/Win8/Win10: "C:\Users\Public").
2. In "All Users" folder, right-click on the "Shared Documents" or "Public Documents" folder and Select "Properties".
3. In "General" tab, clear the check-box marked as "Read-only".
4. Click "Apply" and "OK" on the pop-up box.
5. Then, go to "Security" tab
6. Select "Administrators".
7. Verify that "Deny" is not checked for anything. If it is, please un-check it. (For Vista/Win7/Win8/Win10: please click "Edit" to Update it.)
8. Verify that "Allow" is checked for "Full Control". If it is not, please check it. (For Vista/Win7/Win8/Win10: please click "Edit" to Update it.)
9. If there are any other entries in the group or user names list, repeat steps 8-9 for each of them.
10. Click on "Apply", then click on "OK".
11. Go to start screen, type and search %Temp%, then delete all of them. (C:\Users<user account>\AppData\Local\Temp.)
12. Go to Windows Explorer at C:\Windows\Temp, and delete all the files under Temp folder.
13. Go to the Start screen, type and search Windows Update. Then select "Check for updates" from the search list to check and install all important updates.
14. Reboot your computer.

Account In Use:
Mostly happens after getting a DC .

1. Wait a couple minutes and relog into the Game.
2. Use Taskmanager (ctrl+alt+del) to force quit any TwelveSky2 GeniusOrc and Gameguard related processes (rightclick → end process) relog after.
3. Restart your Computer and relog after.

Game closes after cinematic/random after couple minutes:
This issue is typically caused by a Windows Security or Anti-virus have either deleted or quarantined a file from the TwelveSky2 GeniusOrc Folder. (Same as "Game wont Start")

1. Check if your AntiVir moved files associated with TwelveSky2 GeniusOrc into quarantine and restore the files.
   
   • Open the AntiVir user interface and click Security → Quarantine.
   • Tick the desired file and Restore.
2. Check if your WinDefender moved associated with TwelveSky2 GeniusOrc into quarantine and restore the files.
   
   • Open Windows Security.
   • Select Virus & threat protection and then click Protection history.
   • In the list of all recent items, filter on Quarantined Items.
   • Select an item you want to keep, and take an action, such as restore.
3. Whitelist those files within your AntiVir/WinDefender/Firewall
   
   • Open Windows Defender Security Center.
   • Click Virus & threat protection.
   • Click Virus & threat protection settings.
   • Scroll down to Exclusions.
   • Click the Add or remove exclusions.
   • Click the Add an exclusion button to display a drop-down list.
   • Select Folder.
   • Continue with the on-screen directions to add the new folder exclusion.

mGXD::init(xx):
This issue is typically caused by outdated Drivers and occurs when trying to launch the Game.

1. First of all go through the steps 1.and 2. mentioned above. ("Game wont start")
2. If that didn't solved the problem you should also update your DirectX Drivers. If you want to check your current version you can do it that way:
   
   • Click Start, and then click Run.
   • Type dxdiag, and then click OK.
   • On the System tab, note the version of DirectX that is displayed on the DirectX Version line.
   • On the various tabs, check the version information for each DirectX file.

Game wont start (see launcher.exe log):
In that case the logfile usually looks like this:
File "ShapedFrame.pyo", line 238, in OnButtonClick
pywintypes.error: (2, 'ShellExecute', 'The system cannot find the file specified.')"

1. Check if your AntiVir moved files associated with TwelveSky2 GeniusOrc into quarantine and restore the files.
   
   • Open the AntiVir user interface and click Security → Quarantine.
   • Tick the desired file and Restore.
2. Check if your WinDefender moved associated with TwelveSky2 GeniusOrc into quarantine and restore the files.
   
   • Open Windows Security.
   • Select Virus & threat protection and then click Protection history.
   • In the list of all recent items, filter on Quarantined Items.
   • Select an item you want to keep, and take an action, such as restore.
3. Whitelist those files within your AntiVir/WinDefender/Firewall
   
   • Open Windows Defender Security Center.
   • Click Virus & threat protection.
   • Click Virus & threat protection settings.
   • Scroll down to Exclusions.
   • Click the Add or remove exclusions.
   • Click the Add an exclusion button to display a drop-down list.
   • Select Folder.
   • Continue with the on-screen directions to add the new folder exclusion.

Gameguard 255 :
This issue is typically caused by outdated Drivers or false/positive read from your Firewall and occurs when trying to launch the Game.

1. First of all you should go through all the steps mentioned above.
2. If that doesn't solve the problem it could have something to do with your graphic card driver (GPU drivers and Gameguard bite each other) so make sure that your graphic card drivers are up-to-date.
   If you want to check your current driver version you can do it this way:
   
   • Start > Run (or Flag + R) Note: Flag is the key with the Windows* logo on it.
   • Type DxDiag in the Run Window.
   • Press Enter.
   • Navigate to the tab listed as Display 1.
   • The driver version is listed under the Driver section as Version.
   • If it says 1113.333 that means your current Driver is on Version 3.333 the first number before and the following numbers after the dot are important.